Digital Workspace Transformation:

A SharePoint based digital workspace improved access to key links, resources and improved onboarding experiences.

Information was dispersed across various locations, resulting in challenges for teams to locate what they required. This led to inefficiencies, duplications, and inconsistent working practices.

SOPs hidden deep within the G drive.

Numerous queries arose: "Where's the link for this?" or "Does anyone know where this document is?"

Onboarding was sluggish and cumbersome, with an abundance of processes and SOPs, necessitating significant rework for each new hire. Individuals took considerable time to reach full productivity.

Dedicated to crafting a human-centered digital experience by organising information based on the practical workflows of teams, rather than the existing system configurations.

Created SharePoint architecture designed to comprehend user needs and their preferred methods of access.

Developed and established a centralised SharePoint hub to:

• Unify tools, resources, and processes 
• Facilitate seamless navigation and self-service 
• Provide easily accessible links 
• Share news and team information 
• Implement a team capability enhancement program 
• Utilise toolkits instead of SOPs for easier updates and distribution 
• Create onboarding tools and resources – a toolkit for success 
• Support onboarding for people leaders 
• Ensure consistency in the onboarding process 

• Decreased duplication and dependency on individuals 
• Improved onboarding and knowledge sharing – elevating eNPS by 40 points for newcomers 
• Lightened workload and reduced pressure on managers 
• Employees acclimating swiftly as new hires or in new positions 
• Enhanced efficiency and minimised time spent seeking information 
• Increased consistency within the team